The Terms and Conditions set out are the terms on which you book and travel on any cruise operated by Big Cat South Pacific Holidays Pty Ltd trading as Imagine Cruises.
General Policy for all cruises:
All cruises are quoted in Australian Dollars and inclusive of Goods & Services Tax (GST).
All cruises are non-smoking this includes e-cigarettes.
At the discretion of the Vessel’s Master and Owner cruises may be terminated or passengers removed from vessel due to antisocial or disorderly behaviour. If water police are required to be called, this will be at the passenger’s own expense.
High heeled shoes, including wedges, are not permitted onboard.
Prams and strollers are permitted onboard.
All cruises (unless otherwise stated) will depart from Dock C D’Albora Marina, Teramby Road Nelson Bay.
Boarding commences 15 minutes prior to departure time, failure to board the vessel at this time will result in cancellation of your booking without refund.
Imagine Cruises is not suitable for guests in wheelchairs/motorised wheelchairs, or guests with limited mobility. Guests are required to manage 6 stairs to board the vessel and step across a level plane to board Envision.
Imagine Cruises are bound by the NSW liquor act and must abide by the guidelines for the responsible service of alcohol during all cruise operations. BYO alcohol is not permitted onboard the boat.
Imagine Cruises have the right to request disembarkation or deny a passenger boarding the vessel due to a guest showing signs of intoxication of drugs or alcohol for the safety of staff and other passengers.
Gift Vouchers are valid for 3 years from date of purchase, they are non-refundable and only valid on Imagine Cruises.
This Company reserves the right to cancel due to insufficient bookings. Every effort will be made to ensure the cruise goes ahead however at times there may be short notice of cancellation.
Imagine Cruises reserves the right to cancel, abandon or vary any cruise due to adverse weather conditions. The company will not be held liable for any loss or expense incurred by passengers.
The passenger acknowledges that during the cruise the vessel will be and will remain under the absolute control of the company, and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel.
Imagine Cruises does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or are not preventable by reasonable diligence on our part including but not limited to; war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or of any authorities, or failure of machinery (including vessel engines) or equipment or industrial action.
Fares and itinerary are always subject to variation without notice.
Sails will be hoisted at the discretion of the Master and is ultimately weather dependent.
NO passenger is entitled to any particular seat; all seating is at the discretion of the Master.
All cruises must be paid in full online or via phone before boarding except by prior arrangement.
Child is aged 4 – 14 years, all children must be accompanied by an adult when onboard the vessel.
Family tickets are valid for 2 Adults and 2 Children between the ages of 4-14 years old.
Concession rates are available for full time students, seniors or pensioners; upon boarding concession cards must be sighted. Failure to show a concession card might mean the guest is liable for the cruise fare difference.
Guests holding a Companion Card travel at the child price. Bookings can be made over the phone or in the office. Upon boarding companion cards must be sighted. Failure to show card may result in full fares applying..
If you are a holder of a return cruise voucher, (free return), bookings must be made directly with the office for your return cruise. Return vouchers are valid for 18 months from date of issue.
Imagine Cruises have the right to cancel a cruise for any reason, including bad weather or insufficient numbers. Should Imagine Cruises cancel a cruise, passengers will be offered to reschedule, to put booking on hold until you have a new date or offered a full refund.
Should you wish to cancel or reschedule your booking outside of 24 hours of your travel date you must provide this in writing to firstname.lastname@example.org where our staff can provide a full refund or reschedule your cruise.
Should you wish to cancel or reschedule your booking inside of 24 hours of your travel date you must provide this in writing to email@example.com. At this time, you will ONLY be allowed to reschedule your cruise, NO Refunds will be issued.
A $10 administration fee may be applied for changes and/or cancellations, this is at Imagine Cruises management discretion.
Please email: firstname.lastname@example.org with your booking number which will read IM00xxxx for public cruises to advise us of any requested changes.
Passengers travel at their own risk. Whilst all care is taken to ensure the safety of our passengers, Big Cat South Pacific Holidays Pty. Ltd. accepts no responsibility for any injury, damage or loss of property caused whilst aboard the vessel or during any cruise.
Once on board a Big Cat South Pacific Holidays Pty Ltd vessel all persons are under the authority of the vessel’s Captain and Company Management, and are expected to conduct themselves in a socially acceptable manner. The law is clear about the “Responsible Service of Alcohol” and licensed venues are entitled to refuse service to people who are intoxicated or disorderly. Imagine Cruises reserves the right to return to dock and disembark any disorderly passengers without refund. If Police attendance is required all costs will be incurred by the passenger(s) concerned.
Passengers must not bring any alcoholic beverages or illegal substances onto the vessel. ID may be required to purchase alcoholic beverages.
These terms are an integral part of the contract between passengers and Big Cat South Pacific Holidays Pty Ltd. When your booking/ticket is confirmed, it will be deemed at all times that you have read, understood and accepted the conditions hereof, and agreed to the terms herein contained.
See additional T and C’s for Private Charters