TERMS AND CONDITIONS

The Terms and Conditions set out are the terms on which you book and travel on any cruise operated by Big Cat South Pacific Holidays Pty Ltd trading as Imagine Cruises.

General Policy for all cruises:

Please be aware of all NSW Government public health orders prior to placing your booking with Imagine Cruises.

All cruises are quoted in Australian Dollars and inclusive of Goods & Services Tax (GST).

All cruises are non-smoking this includes e-cigarettes.

At the discretion of the Vessel’s Master and Owner cruises may be terminated or passengers removed from vessel due to antisocial or disorderly behaviour. If water police are required to be called, this will be at the passenger’s own expense.

High heeled shoes, including wedges, are not permitted onboard.

Prams are permitted onboard.

All cruises (unless otherwise stated) will depart from Dock C D’Albora Marina, Teramby Road Nelson Bay.

Boarding commences 15 minutes prior to departure time, failure to board the vessel at this time will result in cancellation of your booking without refund.

Imagine Cruises is not suitable for guests in wheelchairs/motorised wheelchairs, or guests with limited mobility. Guests are required to manage 6 stairs to board the vessel.

Imagine Cruises are bound by the NSW liquor act and must abide by the guidelines for the responsible service of alcohol during all cruise operations. BYO alcohol is not permitted onboard the boat.

Imagine Cruises have the right to request disembarkation or deny a guest boarding the vessel due to a guest showing signs of intoxication of drugs or alcohol for the safety of staff and other passengers.

Gift Vouchers are valid for 3 years from date of purchase, they are non-refundable, non-transferable and only valid on Imagine Cruises.

This Company reserves the right to cancel due to insufficient bookings.

Big Cat South Pacific Holidays Pty Ltd reserves the right to refuse entry of a passenger on the vessel. It is also at the Master’s sole discretion to require a passenger to disembark the vessel.

Imagine Cruises reserve the right to cancel, abandon or vary any cruise. The company will not be held liable for any loss or expense incurred by passengers.

The passenger acknowledges that during the cruise the vessel will be and will remain under the absolute control of the company, and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel.

Imagine Cruises does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or are not preventable by reasonable diligence on our part including but not limited to; war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or of any authorities, or failure of machinery (including vessel engines) or equipment or industrial action.

Fares and itinerary are always subject to variation without notice.

Sails will be hoisted at the discretion of the Master weather dependent.

NO passenger is entitled to any particular seat; all seating is at the discretion of the Master, COVID regulations may apply.

SCHEDULED CRUISES

Booking Policy:

All cruises must be paid in full online or via phone before boarding.

Child is aged 2 – 16 years, all children must have an accompany adult with them to board the vessel.

Family tickets are valid for 2 Adults and 2 Children between the ages of 2-16 years old.

Concession rates are available for full time students, seniors or pensioners; upon boarding concession cards must be sighted. Failure to show concession card guest is liable for the cruise fare difference.

Guests holding a Companion card may travel free of charge, bookings must be made over the phone or in the office. Upon boarding companion cards must be sighted. Failure to show companion cards; guest is liable for the cruise fare.

If you a holder of a return cruise voucher; bookings must be made directly with the office for the next cruise. Return vouchers are only valid for 6 months from date of issue and can only be used on the cruise type they were provided for.

Cancellation Policy:

Imagine Cruises have the right to cancel any cruises for any reason, included bad weather. Should Imagine Cruises cancel the cruise, passengers will be offered to reschedule on another day or a full refund.

Should you wish to cancel or reschedule your booking outside of 24 hours of your travel date you must provide this in writing to info@imaginecruises.com.au where our staff can provide a full refund or reschedule your cruise.

Should you wish to cancel or reschedule your booking inside of 24 hours of your travel date you must provide this in writing to info@imaginecruises.com.au. At this time, you will only be allowed to reschedule your cruise, cancellations will result in no refunds given.

Should you wish to cancel or reschedule your booking inside of 12 hours of your travel date, this will result in no refunds or changes provided.

A $10 administration fee maybe applied for changes and/or cancellations, this is at Imagine Cruises management discretion.

If you fail to board the vessel within the 15 minutes prior to departure your ticket will be cancelled, and no refund will be issued.

Please email: info@imaginecruises.com.au with your booking number which will read IM00xxxx for public cruises to advise us of your applicable preference.

For bookings and refunds with an AQ reference number AQxxxx, (Booking for Envision), please email: info@aquamarineadventures.com.au directly

Risk Warning

Passengers are carried at their own risk. Whilst all care is taken to ensure the safety of our passengers, Big Cat South Pacific Holidays Pty. Ltd. accepts no responsibility for any injury, damage or loss of property caused whilst aboard the vessel or during any cruise.

Once on board a Big Cat South Pacific Holidays Pty Ltd vessel all persons are under the authority of the vessel’s Captain and Company Management, and are expected to conduct themselves in a socially acceptable manner. The law is clear about the “Responsible Service of Alcohol” and licensed venues are entitled to refuse service to people who are intoxicated, quarrelsome or disorderly. Imagine Cruises reserves the right to return to dock and disembark any disorderly passengers without refund.

Passengers must not bring any alcoholic beverages or illegal substances onto the vessel. ID may be required to purchase alcoholic beverages.

These terms are an integral part of the contract between passengers and Big Cat South Pacific Holidays Pty Ltd. When your booking/ticket is confirmed, it will be deemed at all times that you have read, understood and accepted the conditions hereof, and agreed to the terms herein contained.

COVID-19

Federal and State Government Guidelines will continue to define how we move forward for the safety of passengers and crew. Imagine Cruises has implemented a comprehensive COVID-19 Safety Plan to maintain a safe environment for our customers and staff. All Imagine staff are fully vaccinated.

Guests boarding the vessel must adhere to all current State and Federal Public Health Orders which are in place a the time of your cruise.

We strongly encourage all our employees and passengers on board any of our vessels to follow guidelines from NSW Health Authority or any relevant Government body.

Guests onboard are asked to:

  • Use alcohol-based hand sanitizer provided by crew at the time of boarding. Hand sanitizer is available at many high-contact areas around the vessel.
  • Frequently cleaning your hands by using alcohol-based hand sanitizer or soap and water while onboard the vessels.
  • Attempt to maintain a social distance from other people of 1.5 metres as recommended by government.
  • Wear face masks inside the cabin and when you are unable to maintain social distancing.
  • Follow all state and federal public health orders rules and regulations in place.
  • When coughing and sneezing, covering your mouth and nose with flexed elbow or tissue, throwing this tissue away immediately and washing your hands, and avoiding close contact with anyone who has fever and cough.
  • Vessels are cleaned regularly during the day and end of day with approved sanitizing cleaning agents, this includes all traffic areas, tables, bathrooms, seats and handrails, windows plus a range of other surfaces around the vessel.
  • Imagine is running with a reduced capacity to allow for social distancing.
  • Guests must check in via the Service NSW app or card, should you not have either of these our staff can take your details to allow for contact tracing

By accepting these terms and conditions you are acknowledging and confirming:
– To your knowledge, you have had no contact with anyone who currently has the COVID-19 virus.
– You are currently permitted to travel and not required to be in 14-day isolation due to COVID-19.
– You are not symptomatic such as having a dry cough, fever, runny nose, or sore throat. These are symptoms related to Covid 19 and can be highly contagious.

If you have cold/flu like symptoms or may have been in contact with someone who has COVID-19, please contact our office, 4984 9000 prior to your scheduled cruise. Under these circumstances, bookings will be rescheduled or refunded without penalty.

The boat crew may refuse to allow you and your group on the boat, if you or someone in your group are showing visible symptoms of cold/flu. In this case, your cruise booking will be cancelled without a refund.